Terms & Conditions
Cancellation & Pre-payment policy
- Standard Rate: The cancellation is free of charge 14 days prior to the date of arrival, after this time we shall charge you
100% of the room rate as cancellation fee.
- Non Refundable Rate: For the non refundable bookings, no cancellation or changes are possible. In case of a cancellation, 100% of the total amount will be charged as cancellation fee.
- Refundable Rate: Booking is refundable. In case of a cancellation, 80% of the total amount placed will be refunded back to you.
- Group booking ( 3 rooms and above ): Guests booking more than 3 rooms are required to pay the total cost of the booking in advance. If cancelled or modified up to 14 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 100% of the reservation will be charged.
- Pets are not allowed on the property
- No Durian/mangosteen/ jackfruit allowed
- Due to the fact that the hotel is surrounded by private apartments, it is required that guests, particularly those in groups are kindly respective in regard to noise during the evenings.
- No parties are allowed at the premises except at our event hall.
- Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
- Please inform us in advance of your expected arrival time. You can use the Special Requests box when booking, or contact us directly with the contact details provided in your confirmation.
- Private parking is possible on site (reservation is needed).